Terms of Service
Last updated:
This document describes how FoxtINN, Inc. ("FoxtINN," "we," "us") handles terms of service matters. It is provided for transparency and is not legal advice. Executable order forms, a signed DPA, BAA, or MSA control if they conflict with this summary. Questions: hello@foxtcon.com · Call Laila at (816) 816-3823 · Trust Center at /trust.
Acceptance
By accessing foxtinn.com or using FoxtINN, you agree to these Terms and the documents incorporated by reference (Privacy Policy, Acceptable Use Policy, EULA, and where applicable the DPA, SLA, FoxtVoice Terms, and BAA). If you do not agree, do not use the services. There is no public self-serve signup on this website; portal access is at app.foxtinn.com/phonelogin under a subscription or trial we provision.
Accounts & eligibility
You must be authorized to bind your organization. You are responsible for account credentials and for activity under your accounts. FoxtINN is a B2B service, not a consumer app store download from this marketing site.
Products covered
FoxtINN Core (operations: scheduling, geofence clock, tasks, chat, housekeeping, maintenance, guest QR). Finance One (owner plane; unlocked with All Properties / Portfolio, or available as a standalone SKU that includes Lala). Lala (male AI virtual manager; included on standalone Finance One; paid add-on on Pro and Portfolio). Lali is Lala’s female AI counterpart in the same product — there is no separate Lali fee. When Lala is included or purchased, monthly usage is metered as described below. FoxtVoice (optional AI Front Desk; may be purchased standalone). White Glove (human managed service). Call Laila is a human demo and sales line, not a product SKU and not an AI.
Lala usage
When Lala is included (standalone Finance One) or purchased as an add-on (Pro or Portfolio), Ask Lala answers and Lala voice minutes are unlimited — there is no monthly cap and nothing to buy more of. An Ask Lala answer is a completed Ask Lala reply. A Lala voice minute is Lala voice talk time. A Super Admin can still disable Lala for the organization. Lala is the male AI virtual manager. Lali is the female AI counterpart in the same product (no second fee). Neither is Call Laila (a human) or FoxtVoice (AI Front Desk).
Subscription, auto-renewal & payment
Plans are billed monthly or annually as quoted on the order form or current pricing page. Pro seats, Portfolio (All Properties) property fees, and Lala AI renew automatically at the end of each paid term unless you cancel in accordance with these Terms or your order form. Annual terms auto-renew for successive annual periods. Monthly terms auto-renew month to month. White Glove Light Touch is monthly only — no annual rate and no annual-discount. Higher White Glove tiers follow the billing terms in your order form. FoxtVoice provisioning renews monthly plus usage as described in FoxtVoice Terms.
Portfolio SLA
Portfolio (All Properties) and White Glove customers receive the uptime commitments in the SLA when the SLA is incorporated by an order form. Pro is provided on a commercially reasonable basis without a formal uptime credit program unless an order form says otherwise.
Trials
Core and FoxtVoice may offer a 14-day trial as described on the pricing pages. Trials convert to paid service only if you continue after the trial under an order we confirm. Trial features may be limited.
Cancellation
Pro may be monthly or annual; cancel before the renewal date to avoid the next charge. Portfolio contracts are typically annual, with 60 days written notice to non-renew unless your order form states a different window. White Glove is monthly — pause or resize with notice as stated in your order form. Fees already paid are non-refundable except as required by law or an SLA credit.
Acceptable use
You must comply with the Acceptable Use Policy. We may suspend access for material violations or security risk.
Intellectual property
FoxtINN owns the software, documentation, and branding. You retain ownership of Customer Data. Feedback may be used to improve the service without obligation to you.
Confidentiality
Each party agrees to protect the other's Confidential Information using reasonable measures and to use it only for performing under these Terms.
Disclaimers
Except as expressly stated in an order form or SLA, the services are provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. FoxtVoice is not a replacement for emergency services. Lala is not a licensed manager, attorney, or clinician.
Limitation of liability
Except for (a) indemnification obligations, (b) breach of confidentiality, (c) unpaid fees, or (d) willful misconduct or fraud, each party's aggregate liability arising out of these Terms is capped at the amounts paid or payable by you to FoxtINN in the twelve (12) months before the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, to the fullest extent permitted by law.
Indemnification
You will defend and indemnify FoxtINN against third-party claims arising from Customer Data, your misuse of the services, or your violation of law or these Terms, subject to prompt notice and reasonable cooperation.
Governing law & disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Exclusive venue for disputes is the state or federal courts located in Delaware, and each party consents to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
Changes
We may update these Terms by posting a revised version with a new "Last updated" date. Material changes to paid subscriptions will be communicated with reasonable notice where required.
Questions? Call Laila at (816) 816-3823 · hello@foxtcon.com · Back to Trust Center