1
Report it
A customer scans a QR code, or a team member opens a ticket from the app.
Complaints and Requests Hub
Every request, tracked to done.
Customer complaints and requests in one hub: reported by QR code or by staff, routed to the right team and visible until they are closed.
How it works
From report to resolved, in three steps.
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Route and work it
The ticket goes to the right team with a priority. They acknowledge it and move it to in progress.
- 3
Track it to closed
Managers see the open count on the dashboard and what to act on, until every ticket is closed.
What it does
Two ways in. One hub.
The Complaints and Requests Hub is part of FoxtInn Core, on iOS, Android and the web.
QR codes for customers
Place FoxtInn QR codes where customers will see them. They scan and report an issue themselves, without calling or finding a manager.
Staff report from anywhere
Anyone on the team can open a ticket from the app. Guest and staff reports land in the same hub.
Room or location first
Every ticket leads with the room or location. Sort By room to see everything reported for one place together.
Routed to the right team
Tickets go by category to the team on shift, such as maintenance, a supervisor or manager triage, and can create linked tasks.
Priority, status and SLA timer
Set priority from critical to low. Each status has its own colour, icon and word, and an SLA timer flags tickets that need escalation.
Every property in one hub
Run more than one location? Complaints from every property roll up in one place, with a picker to focus on one.
FAQ
Complaints and requests questions
What is the FoxtInn Complaints and Requests Hub?
One place for every customer complaint and request. Guests report through QR codes, staff report from the app, and each ticket is routed to the right team and tracked until it is closed.
How do customers report an issue?
They scan a FoxtInn QR code and describe the issue. The ticket opens in the hub and goes to the right team.
Who gets each complaint?
Tickets are routed by category to the role on shift, for example maintenance, a supervisor or manager triage. Each team sees its own list with a count, and a ticket can create linked tasks.
How do I make sure nothing is missed?
Open tickets stay in the Active list until they are closed. You can filter by status and priority, search, and sort By room. An SLA timer flags tickets that need escalation.
Does it work for businesses that are not hotels?
Yes. A ticket can point to a room or to any named location, such as a staircase or a dining area, so any business with hourly teams can track customer issues the same way.
Can I see complaints across several locations?
Yes. Complaints from every property roll up in one hub, and a picker lets you focus on a single property.
Works with
Complaints plus the rest of FoxtInn.
Task managementTurn a complaint into linked tasks and keep daily checklists by role in the same app.See Task managementTeam chatTalk it through with the team that owns the ticket, by department, in the same app.See Team chatHousekeepingFor properties with rooms, see room status and inspections next to the issues reported for each room.See Housekeeping
Free for 30 days
Try FoxtInn free for 30 days.
We set it up with your locations and your team. No credit card required.
