FoxtVoice Terms
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These terms apply when you purchase or trial FoxtVoice, FoxtINN’s optional AI Front Desk (persona Leela). They supplement the Terms of Service, Privacy Policy, AUP, and EULA. FoxtVoice may be purchased without FoxtINN Core. Call Laila is a human demo line and is not FoxtVoice. Lala is a different AI product.
What FoxtVoice is
An AI system that answers inbound property phone calls, using your configured knowledge (hours, directions, policies) and routing rules. Language coverage is 100+ languages as a voice-product capability; quality varies by language and accent. It is not a human receptionist and not a replacement for on-property staff.
Not emergency services
FoxtVoice is not a replacement for 911, 112, or any public emergency service. You must not market it as an emergency line. You are responsible for posting and training a property procedure so guests in danger call emergency services or reach an on-site human. We may provide a generic “if this is an emergency, hang up and dial local emergency services” prompt; that prompt does not shift your duty of care.
Call recording and transcripts
FoxtVoice Pro and other plans that include recordings will store call audio and transcripts so you can review conversations, quality, and disputes. Default retention is in the Data Retention Schedule (2 years unless you configure a shorter window). You control who in your tenant can play recordings.
Notice and two-party consent
Some U.S. states require all-party consent to record calls. You are responsible for enabling any in-product or carrier recording announcement, front-desk signage, and website notice your property needs. FoxtINN can play a standard “this call may be recorded” prompt when that feature is on; you must confirm it is on for properties that need it.
TCPA and outbound calling
FoxtVoice is designed for inbound guest and property calls. If you use any outbound calling, SMS, or autodialed features we later offer, you must have the consent required by the Telephone Consumer Protection Act and state law. You may not use FoxtVoice for unsolicited telemarketing. You indemnify FoxtINN for claims arising from calls you initiate without required consent.
Customer content and accuracy
Answers are only as good as the knowledge you supply. FoxtVoice may misunderstand names, rates, or dates. It does not replace a PMS and does not guarantee a single source of truth for occupancy, ADR, or revenue. Staff should confirm reservations in your system of record.
Billing
Provisioning renews monthly (Starter or Pro as quoted) plus per-minute usage. Quiet months pay provisioning only. Setup fees and trial length are as stated on /foxtvoice and your order form. Auto-renewal follows the Terms of Service unless you cancel before the renewal date.
PHI and minors
Do not configure FoxtVoice to collect PHI unless a BAA covers it. FoxtVoice is not directed at children.
Contact
Questions: hello@foxtcon.com · Call Laila at (816) 816-3823 · Trust Center at /trust.
Questions? Call Laila at (816) 816-3823 · hello@foxtcon.com · Back to Trust Center