AI Governance
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This page is the AI disclosure for FoxtINN. Three names are easy to confuse. Lala is the male AI virtual manager inside Core. Lali is the female AI counterpart — same product, not a second fee. Call Laila is a human on a phone line who schedules demos. FoxtVoice is an optional AI Front Desk that answers property phones; it is not Lala, not Lali, and not Call Laila. White Glove is a separate human managed service and is not an AI product.
Lala — male AI virtual manager
Lala is a male AI virtual manager: a software feature that answers operational questions from live tenant data and can propose actions (for example coverage or a work order) that humans approve by default. Lala is included on standalone Finance One and is a paid add-on on Pro and Portfolio. Ask Lala answers and Lala voice minutes (a completed Ask Lala reply vs Lala voice talk time) are unlimited once enabled — no monthly cap. Lala is bilingual EN/ES in the product. Lala is not a licensed general manager, not Lali, not Call Laila, and not FoxtVoice.
Lali — female AI counterpart
Lali is Lala’s female AI counterpart in the same virtual-manager product. There is no separate Lali SKU and no second $49 fee. Usage is unlimited Ask Lala answers and Lala voice minutes, same as Lala. Lali is not Call Laila and is not FoxtVoice.
Call Laila — human demo line
Call Laila at (816) 816-3823 is a human FoxtINN contact for demos and questions. The website widget is a prompt to call that human. Call Laila is not an AI, not Lala, not Lali, and not FoxtVoice. Languages offered on a Laila call are a human capability, not a claim that foxtinn.com is fully localized.
FoxtVoice — AI Front Desk
FoxtVoice answers inbound property calls. It supports 100+ languages as a voice product capability. It is not a replacement for 911 or other emergency services. Call recording, transcripts, and TCPA-style consent duties are described in FoxtVoice Terms. FoxtVoice may be purchased without Core. FoxtVoice is not Lala, not Lali, and not Call Laila.
Grounded responses (Lala)
Lala is designed to ground answers in your live operational data and to cite sources (for example shift, location, or ticket) where the product surfaces citations. Where citation-backed data is unavailable, Lala is instructed to refuse or ask clarifying questions rather than invent facts. Lala chat and Present Mode are available on Brief; we do not claim Present Mode on every Finance One surface.
Refusal behavior
When Lala cannot answer with sufficient grounding, it should refuse rather than guess. Refusals may be logged for product improvement within your tenant controls.
Training data
Your operational data is not used to train public foundation models. Improvements are limited to your tenant or, with explicit consent, aggregated and de-identified forms. Model providers are listed on Subprocessors (currently including Anthropic for Lala, configured with provider zero-data-retention options where available for our deployment).
Human-in-the-loop
Actions with material operational impact (for example shift offers or vendor work orders) require human approval by default. Auto-approval is opt-in per workflow where offered. White Glove analysts are humans, not Lala.
Auditability
Lala actions intended for the audit trail are captured with relevant prompt context, retrieved context, response, and approving user where applicable.
Customer responsibilities
Do not put PHI into Lala or FoxtVoice unless a BAA is signed and the workspace is configured. You remain responsible for decisions your staff approve. See FoxtVoice Terms for caller notice and emergency-routing obligations at the property.
Contact
Questions: hello@foxtcon.com · Call Laila at (816) 816-3823 · Trust Center at /trust.
Questions? Call Laila at (816) 816-3823 · hello@foxtcon.com · Back to Trust Center