Customer · Auto repair · 6 bays
Bridgepoint Auto
Bay utilization +19% after 90 days. Customer status texts replaced by live QR tracker that customers actually use.
+19%
Bay utilization
−27%
Cycle time
4.2 hrs
Estimate approval
“I stopped chasing techs for status updates. The customer scans, sees the photos, approves the estimate · done.
Marcus Tate · GM · Bridgepoint Auto
What we found.
- Empty bays cost real revenue but the whiteboard was the only visibility.
- ASE certifications expired · nobody tracked them.
- Estimate approval took 1.5 days on average; cars sat in the lot.
What we did.
- Bay scheduling with live utilization view and drag-to-reassign.
- Cert expiry alerts 30 days out; renewal SOP triggered automatically.
- Customer QR vehicle status · photos, parts, estimate, one-tap approve.
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