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REPUTATION MANAGEMENT

Protect & Elevate Your Online Reputation

24/7 monitoring and response to guest reviews across all major platforms. Respond faster, address concerns immediately, and boost your booking performance.

Start Protecting Your Reputation Learn about White Glove
Light Touch — $249/mo
Medium Touch — $399/mo Popular
High Touch — $599/mo

Why Online Reputation Matters

Guest reviews directly impact your booking rates and revenue. Every review, response, and rating shift matters.

93%
of travelers read reviews before booking
Your reputation directly influences purchasing decisions
5-9%
revenue lift per 0.5-star increase
A small rating boost = significant revenue impact
12-18%
more bookings from consistent responses
Active management shows professionalism & care
30%+
lost bookings from unanswered negative reviews
Silence amplifies complaints and damages trust

All Major Platforms Covered

We monitor and respond across every platform your guests use to leave reviews.

M

Medallia

Choice Hotels

E

Expedia

Hotel Reviews

B

Booking.com

Guest Reviews

H

Hotwire

Traveler Reviews

G

Google

Business Profile

All monitoring is automated and real-time. You'll never miss a review again.

Choose Your Reputation Management Tier

Scale your review strategy as your business grows. All tiers include 24/7 monitoring and support.

$249
/month

Light Touch

Monitor & Alert

  • Real-time review monitoring
  • Negative review alerts (instant notification)
  • Review aggregation dashboard
  • Monthly review summary
  • Email alerts on new reviews
  • Best for: Bootstrapped properties
Get Started
Popular
$399
/month

Medium Touch

Respond & Resolve

  • All Light Touch features
  • Multi-platform review responses
  • Complaint surfacing to FoxtInn app
  • Guest complaint categorization
  • Response templates & guidance
  • Biweekly performance report
  • Best for: Growth-stage properties
Get Started
$599
/month

High Touch

Optimize & Scale

  • All Medium Touch features
  • Full reputation optimization strategy
  • Monthly scorecard & analysis
  • Complaint pattern analysis
  • Service improvement recommendations
  • Priority response management
  • Executive reporting dashboard
  • Best for: Multi-property portfolios
Get Started

All tiers include a dedicated FoxtInn White Glove analyst. Adjust tiers anytime.

How Our Reputation Management Works

A simple 4-step process to protect and grow your online reputation.

1
Monitor
Real-time tracking of all reviews across Medallia, Expedia, Booking.com, Hotwire, and Google Business.
→
2
Respond
Thoughtful, professional responses to every review—positive and negative—within 24 hours.
→
3
Resolve
Surface complaints in FoxtInn, assign to your team, and track resolution progress in real-time.
→
4
Optimize
Monthly scorecards show trends, improvements, and actionable insights to boost your rating.

Ready to Protect Your Reputation?

Start with Light Touch monitoring today. Upgrade to multi-platform responses when you're ready. All plans include a dedicated White Glove analyst.

View All White Glove Services

Questions? Ask LALA.

Our AI assistant can help you understand reputation management best practices and how FoxtInn fits your property.